Frequently Asked Questions
Everything you need to know about your next musical investment.
Do you perform a setup on guitars before shipping?
Yes, every instrument undergoes a rigorous multi-point inspection and professional setup by our in-house luthiers to ensure optimal playability right out of the box.
What is your return policy for electronic gear?
We offer a 7-day return policy for most items. Products must be in original condition with all packaging, manuals, and software licenses unregistered.
How do you ensure safe shipping for fragile instruments?
We use heavy-duty, double-walled corrugated boxes and premium impact-resistant padding to protect against temperature shifts and physical shocks during transit.
Do the guitars come with a manufacturer warranty?
Absolutely. As authorized dealers, all new guitars and electronics include the full manufacturer's warranty against defects in materials and workmanship.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible installment plans through our financing partners for high-value equipment.
Can I track my order once it has been dispatched?
Once your order ships, you will receive an automated email containing a tracking number and a link to monitor your package's progress in real-time.